How Can We Help?
Whether you have a question about a gazebo, need help choosing the right patio set, or want an update on your order.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
Orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI). Larger items like gazebos and pergolas may ship via freight carrier, and we will provide tracking details once your order is on its way.
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking information. For freight shipments of larger patio pieces, the carrier may also contact you to schedule a delivery window. If you need an update, send us a message with your order number.
What is your return policy?
We offer 30-day returns on eligible items. If something is not the right fit for your outdoor space, please review our Return Policy page for full details on how to start the process. Our team is happy to walk you through the steps.
Can I exchange an item for a different size or style?
We are happy to help you find the right match for your patio or backyard. Please refer to our Return Policy for exchange details, and feel free to contact us so we can guide you toward the best option for your space.
What materials are your gazebos and pergolas made from?
Our gazebos and pergolas are constructed from weather-resistant materials designed to hold up across seasons. Each product page includes detailed specifications on frame material, canopy fabric, and hardware so you can choose the right structure for your climate and setting.
How do I know which fire pit is right for my patio?
Consider the size of your outdoor area, your preferred fuel type, and how you plan to use the space. Our product descriptions include dimensions, fuel specifications, and recommended clearances to help you decide. You can also contact us for personalized recommendations.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us A Line
Business Hours
Our Commitment To You
Quick Responses
Our team replies to every inquiry within 24 hours during business days.
Secure Shopping
Your personal information and payment details are protected with encrypted checkout.
30-Day Returns
Owned and operated by Third Coast Oasis, we stand behind every piece backed by our return policy.
Free Continental Shipping
Most orders ship free within the Continental U.S., from compact fire pits to full pergola kits.
